How Our Scarborough Plumbing Workshop Runs

How the workshop runs

A plumbing service is only as good as its habits. These are ours, written down the way a shop manual lists its procedures.

Listen: the call starts with questions: which drain is rising, is it grey or brown, and whether the main is off

Look: the plumber finds the cause, not just the wet spot, before suggesting anything

Write: a job sheet lists the failed part, the repair and the price, and you read it before we start

Fix: the repair uses fittings rated for the pipe in your wall, not whatever is loose in the van

Licensed plumbers (details on request)

Written job sheet

Pressure-tested repairs

Homes and businesses

Standard procedure

1Listenthe call starts with questions: which drain is rising, is it grey or brown, and whether the main is off
2Lookthe plumber finds the cause, not just the wet spot, before suggesting anything
3Writea job sheet lists the failed part, the repair and the price, and you read it before we start
4Fixthe repair uses fittings rated for the pipe in your wall, not whatever is loose in the van
5Testwater runs, drains are flooded, joints are watched and the sheet is signed off with you

01Why a service manual

Old trade manuals were built around one idea: a repair should be repeatable. The same symptoms lead to the same checks, and the same checks lead to the right part. We borrowed that structure for this website and for the way we work. When you call about a gurgling basement drain, the plumber is running the same mental checklist we would use in Agincourt, Guildwood or a tower suite near Kennedy Station.

That does not make the work robotic.
Every house in Scarborough has had owners, renovations and patch jobs, and part of the craft is reading what the last person did.
But the habit of checking in order keeps us from guessing.

02What lives on the truck

A typical service van carries a drum auger and a smaller hand snake, an inspection camera whose head carries a locator transmitter, a press tool and a torch kit for copper, PEX crimpers and expanders, band couplings for cast iron, a selection of shut-off and pressure-reducing valves, wax rings and toilet parts, and the usual wall of fittings in half-inch and three-quarter-inch sizes. If a job needs something bigger, like a hydro-jetter or excavation equipment, we say so on the call.

03Testing before we leave

A supply repair is pressurised and watched. A drain repair is flooded with a full sink, a full tub or a bucket test so we can see it carry water away. A water heater is fired and checked for proper venting and a working relief valve. Only then does the sheet get its final tick.

If anything on the sheet could not be finished, it is written there too, with the reason.

04Call-only on purpose

You will notice there are no forms anywhere on this site. That is deliberate. A short phone call with a plumber gets you a better answer than any online quote box, and it lets us tell you right away when you should turn off the main.